Privacy Policy
Effective Date: 17 February 2026
Business Name: Donna Boylen Coaching
Website: www.donnaboylen.com
Donna Boylen Coaching is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, store and protect your Personal Information.
You can view the Australian Privacy Principles at the Office of the Australian Information Commissioner website:
https://www.oaic.gov.au/
Personal Information is information or an opinion that identifies you as an individual.
The types of Personal Information we may collect include:
Full name
Email address
Phone number
Billing details
Information shared during coaching sessions
Information provided when joining programs (such as the 5-Day Quick Cash Confidence Challenge or Foundation Series)
Website usage data (via cookies and analytics tools)
We collect Personal Information in a variety of ways, including:
When you subscribe to our email list
When you download a free resource
When you purchase a coaching service
When you book a session
When you contact us by email, phone or via our website
Through cookies and website analytics tools
Through third-party platforms used to deliver services (such as booking and payment platforms)
Where reasonable and practicable, we collect Personal Information directly from you.
We collect Personal Information for the primary purpose of:
Delivering coaching services
Providing access to programs and digital resources
Communicating with you
Processing payments
Sending newsletters, updates and marketing content
Improving our services and website experience
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us at [email protected].
Sensitive information (as defined in the Privacy Act) includes information about health, religious beliefs, political views, union membership and other protected categories.
We will only collect sensitive information where:
You voluntarily provide it in a coaching context
It is directly relevant to the services being provided
You consent to its collection
Or where required or authorised by law
Sensitive information will be treated with strict confidentiality.
Your Personal Information may be disclosed to:
Service providers who assist in operating our business (e.g. email platforms, payment processors, booking systems, website hosting providers)
Professional advisers (where necessary)
Government authorities where required by law
We take reasonable steps to ensure that third-party providers handle your information securely.
Some third-party providers may store data overseas. By using our services, you consent to this potential overseas storage.
We take reasonable steps to protect your Personal Information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Information is stored in secure digital systems and password-protected platforms. When Personal Information is no longer required, we take reasonable steps to destroy or permanently de-identify it. Client records may be retained for a minimum of seven (7) years where required for legal or business purposes.
You may request access to the Personal Information we hold about you and request corrections if necessary. To request access or correction, please contact us in writing at: [email protected].
We may require proof of identity before providing access. There is no fee for requesting access, though an administrative fee may apply if copies are requested.
Our website may use cookies and analytics tools to:
Understand website traffic
Improve user experience
Deliver relevant content
You can choose to disable cookies through your browser settings.
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
If you have concerns or complaints about how your Personal Information has been handled, please contact:
Donna Boylen Coaching
Email: [email protected]
We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
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